Terms & Conditions
Purchasing Terms and Conditions:
Making a Purchase
To make a purchase, simply browse our site, view the details of any items you would like to buy, then click on ‘Add to Basket’ to add the item to your shopping basket. You may view your shopping basket details at any time by clicking the ‘Your Basket’ button in the left hand navigation bar. Viewing your basket also enables you to adjust quantities or remove an item.
When you have everything you wish to purchase in your basket, click the ‘Checkout’ button in the left hand navigation bar. Enter your details on the forms as they appear. You may pay for your purchases online using your credit or debit card via the PayPal secure online service, or by sending us a cheque or postal order made payable to Eco Earth Ltd.
Final confirmation that you wish to place your order occurs when you see a message stating your order was successful. Up to that point, exiting the website or checkout procedure will stop the order process.
Once you’ve placed your order, you will receive a confirmation email with your order details, and instructions should you wish to cancel it.
If you are in the trade or are a practitioner, please contact us for bulk pricing.
Please note that orders will be accepted in the English language only.
Delivery Charges
UK delivery charges: £2.00 for the first item, plus £0.80 per extra item.
International delivery charges: £5.00 for the first item, plus £1.00 per extra item.
Please contact us for bulk pricing.
Payment Methods
Payment can be made either online using your credit or debit card via our secure checkout (provided by PayPal), or via the mail by cheque or postal order.
PayPal do not require you to hold a PayPal account. If you do not have a PayPal account, simply select the option to pay by credit card without an account.
Please note we are not liable for any charges levied by your bank/card issuer for any reason.
Deliveries to the United Kingdom
Orders are sent via First Class post. Your order will normally be dispatched within 4 working days. Once dispatched, your order should arrive the next day (although some may arrive the day after). It should take no more than five working days for your order to arrive.
We cannot be held responsible for delays in delivery caused by external couriers.
We don’t generally allow orders to be sent to a different address from the billing address to reduce the risk of Credit Card fraud.
International Deliveries
Orders are sent via First Class post. Your order will normally be dispatched within 4 working days. Once dispatched, your order should arrive within 5 working days. If you pay by cheque we will let you know when your cheque has cleared in our bank account, as we will not ship your order before this has happened.
We cannot be held responsible for delays in delivery caused by external couriers.
We don’t generally allow orders to be sent to a different address from the billing address to reduce the risk of Credit Card fraud.
Important Information Regarding International Orders
Overseas parcels will be inspected by Customs authorities in your country. You are considered the importer of any goods we send to you, and therefore you may be liable for import duties and taxes over which we have no control, and for which we are not liable. Customs requirements vary from country to country, therefore if you require further information please contact your local customs office.
Parcels posted to overseas addresses are required to include a customs form on the outside of the package. Details displayed on this form include a brief description of the contents and their value. In addition, a copy of your invoice will also be attached. Please be aware that parcels from outside your country may be opened and inspected by your local customs authority.
Product Description and Pricing
We always make every effort to display accurate product descriptions and pricing at all times. However, mistakes can happen (hopefully rarely!), and Healthwise Clinic reserve the right to refuse the sale of mis-described or mis-priced products. This does not affect your statutory rights as a consumer.
Returns and Complaints
We hope you will be happy with your purchase. However, we promise you that if you are not 100% happy with any item you have purchased from us, simply notify us in writing (via email is fine) within 7 working days of receipt, and return the item in its original packaging and condition within 30 days, for a replacement or refund (minus postage costs, replacement is subject to availability). We will not refund postage costs unless the goods were damaged in transit or we have made an error.
To make a claim in respect of goods damaged in transit or not received, you must contact us regarding your claim via post or email not later than 14 days for UK deliveries from the date we confirm goods have been despatched to you. Once this period has passed, all liability for goods passes to you, the customer, and we will not accept any liability for such claims.
If we have sent goods in error, they remain our property. Please notify us for return instructions.
If you are unhappy with our products or any part of our service, we would like to know! We will respond to complaints about any product or service we supply within 5 working days.
Contacting Healthwise Clinic
We can be contacted via telephone on +44 (0)203 623 1893, via email by clicking here, or via post at the following address:
Eco Earth Ltd t/a Healthwise Clinic
70 Church Path
London
W45BJ
Nothing in these Terms and Conditions affects your statutory rights as a consumer.
Website Terms of Use:
The information presented on the pages on this website may not under any circumstances be resold or redistributed for compensation of any kind without prior written permission from Healthwise Clinic. You are only entitled to use the information provided on this website in responsible ways and this information may not be used in any malicious, illegal or anti-social activity.
Please note that the information available on this website may be incomplete, out of date or incorrect. It is therefore essential that you verify all such information before taking any action in reliance upon it. It is a condition of us allowing you free access to the material on this website that you accept that we (Healthwise Clinic and any other company or individual associated with Healthwise Clinic) will not be liable for any action you take in reliance on the information held on this website. Healthwise Clinic and any other company or individual associated with Healthwise Clinic, will not be liable to you under any circumstances whatsoever for any direct, indirect, punitive, consequential or special damages arising from your use of this website.
All brand and product names are trademarks, registered trademarks or service marks of their respective holders. Links to web sites not covered by this Notice are provided in good faith – Healthwise Clinic are not responsible for their content.
By using this website, you are deemed to have accepted the above terms and conditions. If you have any questions about these terms, or would like further information, please contact us.
Copyright
The data and information contained in the pages on this website are copyright Healthwise Clinic and any other copyright as individually identified on this website. All Rights Reserved.
Please be aware that copying the work of others without their express consent is a violation of international copyright laws. Violation of these laws will result in the perpetrator being prosecuted to the fullest extent of the law.
You may print or save to your hard drive any part of this website. You may not make multiple copies in any form for distribution. If you wish to use the contents of this website for a purpose other than permitted, please obtain written permission from Healthwise Clinic.
Thank you.