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Help and FAQ
How do I use this website to make a purchase?
Selecting items to purchase is very easy. Simply browse our site, view the details of any items you would like to buy, then click on 'Add to Basket' to add the item to your shopping basket. The contents of your basket are always displayed in the left hand column. You may view your shopping basket details at any time by clicking the 'Your Basket' button at the top of the page. Viewing your basket also enables you to adjust quantities or remove an item.
When you have everything you wish to purchase in your basket, click the 'View Checkout' button at the top of the page. You have the option of logging in (if you already have an account), creating an account, or to order without creating an account. Creating an account provides you with extra facilities, such as order tracking and the ability to create a 'favourites list', plus you won't need to enter your address details each time you order.
Select the account option you prefer, then enter your details on the forms as they appear. You may pay for your purchases securely online using your credit or debit card via PayPal, or by sending us a cheque or postal order.
Final confirmation that you wish to place your order occurs when you click 'Submit Order to Us'. Up to that point, exiting the website or checkout procedure will stop the order process. If you've elected to pay online via credit or debit card, you'll now be forwarded to the secure PayPal website to enter your card details.
Once you've placed your order, you will receive a confirmation email with your order details, and instructions should you wish to cancel it.
How do I pay for my purchases?
Payment can be made securely online using your credit or debit card via PayPal, or via the mail by cheque or postal order.
PayPal do not require you to hold a PayPal account. If you do not have a PayPal account, simply select the option to pay by credit card without an account.
Please note we are not liable for any charges levied by your bank/card issuer for any reason.
Who do I make my cheque/postal order payable to?
Please make your cheque or postal order payable to 'Eco Earth Ltd', write your order number, name, and address on the reverse, and send it to: 75-77 High Street, Burnham, Buckinghamshire, SL1 7JX. Your cheque must show as cleared in our bank account before we despatch your order.
How much will it cost to deliver my order?
UK delivery charges: £2.00 for the first item, plus £0.80 per extra item.
International delivery charges: £5.00 for the first item, plus £1.00 per extra item.
Please contact us for bulk pricing.
Deliveries to the United Kingdom
Orders are sent via First Class post. Your order will normally be despatched within 4 working days. Once despatched, your order should arrive the next day (although some may arrive the day after). It should take no more than five working days for your order to arrive. If you pay by cheque please allow a further 4 working days, as it must show as cleared in our bank account before despatch.
We cannot be held responsible for delays in delivery caused by external couriers.
We don't generally allow orders to be sent to a different address from the billing address to reduce the risk of Credit Card fraud.
International Deliveries
Orders are sent via First Class post. Your order will normally be despatched within 4 working days. Once despatched, your order should arrive within 5 working days. If you pay by cheque we will let you know when your cheque has cleared in our bank account, as we will not ship your order before this has happened.
Please note we will only ship our book, "7 Secrets of Healthy Living" overseas. If you are overseas and would like to purchase our balms, please contact us.
We cannot be held responsible for delays in delivery caused by external couriers.
We don't generally allow orders to be sent to a different address from the billing address to reduce the risk of Credit Card fraud.
I've forgotten my password - what do I do?
If you've forgotten your password you'll need to get a new one sent to you.
To do this, click the 'Account Login' link in the left hand navigation bar, then click the 'Forgotten Password' link. Enter the email address you used when registered for your account in the box provided and click 'Send a New Password'. You will receive a new password via email, which you can change to something more memorable once you have logged in.
How do I unsubscribe from your newsletter?
Click the unsubscribe link in any newsletter you have received from us, or the link in the email sent to you when you signed up to receive our newsletter. If you are unable to find either of these, please email us using the email address you signed up with.
Selecting items to purchase is very easy. Simply browse our site, view the details of any items you would like to buy, then click on 'Add to Basket' to add the item to your shopping basket. The contents of your basket are always displayed in the left hand column. You may view your shopping basket details at any time by clicking the 'Your Basket' button at the top of the page. Viewing your basket also enables you to adjust quantities or remove an item.
When you have everything you wish to purchase in your basket, click the 'View Checkout' button at the top of the page. You have the option of logging in (if you already have an account), creating an account, or to order without creating an account. Creating an account provides you with extra facilities, such as order tracking and the ability to create a 'favourites list', plus you won't need to enter your address details each time you order.
Select the account option you prefer, then enter your details on the forms as they appear. You may pay for your purchases securely online using your credit or debit card via PayPal, or by sending us a cheque or postal order.
Final confirmation that you wish to place your order occurs when you click 'Submit Order to Us'. Up to that point, exiting the website or checkout procedure will stop the order process. If you've elected to pay online via credit or debit card, you'll now be forwarded to the secure PayPal website to enter your card details.
Once you've placed your order, you will receive a confirmation email with your order details, and instructions should you wish to cancel it.
How do I pay for my purchases?
Payment can be made securely online using your credit or debit card via PayPal, or via the mail by cheque or postal order.
PayPal do not require you to hold a PayPal account. If you do not have a PayPal account, simply select the option to pay by credit card without an account.
Please note we are not liable for any charges levied by your bank/card issuer for any reason.
Who do I make my cheque/postal order payable to?
Please make your cheque or postal order payable to 'Eco Earth Ltd', write your order number, name, and address on the reverse, and send it to: 75-77 High Street, Burnham, Buckinghamshire, SL1 7JX. Your cheque must show as cleared in our bank account before we despatch your order.
How much will it cost to deliver my order?
UK delivery charges: £2.00 for the first item, plus £0.80 per extra item.
International delivery charges: £5.00 for the first item, plus £1.00 per extra item.
Please contact us for bulk pricing.
Deliveries to the United Kingdom
Orders are sent via First Class post. Your order will normally be despatched within 4 working days. Once despatched, your order should arrive the next day (although some may arrive the day after). It should take no more than five working days for your order to arrive. If you pay by cheque please allow a further 4 working days, as it must show as cleared in our bank account before despatch.
We cannot be held responsible for delays in delivery caused by external couriers.
We don't generally allow orders to be sent to a different address from the billing address to reduce the risk of Credit Card fraud.
International Deliveries
Orders are sent via First Class post. Your order will normally be despatched within 4 working days. Once despatched, your order should arrive within 5 working days. If you pay by cheque we will let you know when your cheque has cleared in our bank account, as we will not ship your order before this has happened.
Please note we will only ship our book, "7 Secrets of Healthy Living" overseas. If you are overseas and would like to purchase our balms, please contact us.
We cannot be held responsible for delays in delivery caused by external couriers.
We don't generally allow orders to be sent to a different address from the billing address to reduce the risk of Credit Card fraud.
I've forgotten my password - what do I do?
If you've forgotten your password you'll need to get a new one sent to you.
To do this, click the 'Account Login' link in the left hand navigation bar, then click the 'Forgotten Password' link. Enter the email address you used when registered for your account in the box provided and click 'Send a New Password'. You will receive a new password via email, which you can change to something more memorable once you have logged in.
How do I unsubscribe from your newsletter?
Click the unsubscribe link in any newsletter you have received from us, or the link in the email sent to you when you signed up to receive our newsletter. If you are unable to find either of these, please email us using the email address you signed up with.